• Leading the system integration for new clients on our proprietary system.
• Configuring the product platform for each new client to align to their individual brand standards and preferences.
• Leading, maintaining, and evolving multiple client relationships, including regular communication to ensure satisfaction and success. These relationships may involve a variety of executions on a regular basis.
• Managing and activating internal Web Development resources to make improvements, solve issues, and launch new functionality and releases.
• Leveraging performance data trends and client feedback to identify ways to optimize the platform, introduce new functionality and releases.
• Creating and managing project timelines internally, keeping things on track, and constantly and proactively setting expectations with clients.
• Leading the transition from the integration go-live to our aftercare support team.

• Service Mindset: ability to lead with a servant approach, feeling ownership of our clients’ goals, and offering the same type of 5-star, tailored, personalized and high-touch service that they do to their guests.
• Agility: able to balance several projects at once, assuring that progress is made across many fronts simultaneously.
• Commitment to Excellence: ownership and accountability to quality assure all deliverables are produced on time, on budget, and are executed with the highest standards of excellence.
• Out Front: Demonstrate excellent organizational skills and a planner’s mentality, always thinking two steps ahead of your clients, your manager and your team to anticipate their needs and proactively address them.
• Effective Business Storytelling: Ability to synthesize complex ideas across multiple data sets in order to summarize complex ideas into actionable insights (in writing and verbally), with excellent presentation skills.
• Innovation: Stay ahead of the trends in the always-evolving world of product development, while testing and learning to always optimize and create new solutions.

• Excellent communication skills, both verbal and written.
• 2+ years with demonstrated hands-on experience working directly with a SAAS product, in development, training, marketing and/or service.
• Prior experience at a digital agency preferred.
• Luxury Hotel / Travel / Hospitality experience a plus.
• Strong understanding of creating, editing, and managing content within website CMS systems.
• Experience working with a Booking Engine or Reservations product, program or system. (Specifically with SynXis and/or Inntopia a huge plus).
• Basic understanding of Google Tag Manager / Google Analytics.
• Basic understanding of Agile & Scrum Methodology.

• Hybrid work model with 50% of work days per month available to be worked from home.
• Competitive salary, based on experience.
• 401(k) - 4% employer match (without vesting schedule and no compensation maximum).
• Health insurance (company pays 100% of employee monthly premium).
• Dental insurance (company pays 100% of employee monthly premium).
• Vision insurance (company pays 100% of employee monthly premium).
• Life insurance (company pays 100% of employee monthly premium).
• Generous Paid time off policy in addition to all major holidays.
• Dynamic, innovative and tech-forward team culture in an unpretentious downtown Denver fun agency-style office environment.
• Free paid time off the week between Christmas & New Year's annually.

• Estimated salary range is $40-50,000 annually based on experience.

• Please submit your resume and cover letter.

AZDS is the global leader in providing digital marketing, technology and booking engine partner services to luxury hospitality brands. Our expertise is in creating full-funnel digital conversion-focused experiences for an elite group of discerning partners that not only bring their brand to life in exceptional new ways, but drive increased bookings and revenue. We create immersive 360-degree digital ecosystems that optimize every step along the guest journey for High Net Worth and Uber-HNW travelers. From go-to-market efforts to website development to booking engine integrations, AZDS offers a premier full-service partnership approach across all our clients’ owned channels that makes their jobs easier, drives increased revenue, and provides full-funnel guest analytics across a fully integrated digital experience. A significant differentiator is that we lead the industry in custom integrations. We are certified partners with Sabre Hospitality’s SynXis booking engine, and have the ability to pull their APIs throughout a client’s entire website to create seamlessly integrated, fully-shoppable experiences that drive conversion, culminating with our industry-leading booking engine product, RevRaise. We have 500+ clients across 6 continents, including iconic luxury hospitality brands such as Montage Hotels & Resorts, The Oetker Collection, The Ritz London, The Breakers Palm Beach, Shutters on the Beach, and Sereno Hotels, among many others. While our highest measure of success is driving increased client bookings, we have also won significant industry awards, including W3 Best in Class awards, The Internet Marketing Association Website of the Year, and Pixel Awards for our attention to user experience and design. Our ability to see trended guest behaviors across all of our platforms (5 million guests & $650M annually) gives us the ability to provide benchmarking and aggregated data, insights and strategic advice to our partners to optimize performance. We pride ourselves on our laser focus with an elite group of clients, our proven results in driving conversion, our first-class responsive service, and our ability to innovate and drive results as true extensions of our clients’ teams.