Piper Companies is seeking a Nighttime Network Operations Center (NOC) Engineer to join a leading Network Infrastructure company for an employment opportunity. The Nighttime NOC Engineer will work with and support the NOC 24/7 team, supporting client production, QA, and Development environments, and ensuring company infrastructure adheres to its stringent SLA requirements.

The responsibilities of the Nighttime NOC Engineer include:

• Handling inquiries received from customers via phone, email, or ServiceNow ticketing system
• Monitoring system and network alarms via Netcool/Nagios
• Performing research, analysis, and isolation of alarms that require escalation, additional research, and/or triage
• Adhering to Service Level Agreements (SLA), Operational Level Agreements (OLA), and internal processes
• Publishing information to the knowledge base (Confluence, Wiki)

The qualifications of the Nighttime NOC Engineer include:

• Bachelor’s degree in technical field or equivalent experience
• 2+ years of networking or systems support experience
• Experience with Firewall and ACL planning implementation
• Experience with TCP/IP, DNS, NetFlow, SNMP, and internet protocols
• CCNA certification preferred

Compensation for the Nighttime NOC Engineer include:

• Salary range:

o $85,000 - $100,000 per year + 10% annual bonus + 15% shift differential

• Full Benefits: PTO, Health, Dental, Vision, etc.

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