Job description

The role of the DXP Sales Development Representative (SDR) is to connect and qualify DXP prospects and customers using various tools such as outbound phone calling, email campaigns, direct mail campaigns, etc. The SDR should have a passion for developing contacts and accounts, a high level of detail to enter information into our DXP CRM; Salesforce. The SDR should be competitive against themselves and the SDR team in making the required number of connections with prospects and customers to drive the DXP value propositions.

Here are the 23 Personal Skills / Attributes which can be measured for this SDR role:

Customer Focus

Self-Management

Interpersonal Skills

Teamwork

Results Orientation

Problem Solving

Influencing Others

Self-Starting

Personal Accountability

Objective Listening

Leading Others

Continuous Learning

Resiliency

Goal Achievement

Planning and Organization

Decision Making

Diplomacy and Tact

Conceptual Thinking

Flexibility

Conflict Management

Accountability for Others

Developing Others

Empathetic Outlook

From this list, the SDR should have these in their Top-7:

Self Management Self Starter Results Orientation Resiliency Planning and Organization Goal Achievement Continuous Learning

Previous Experience

The SDR should have some experience in the field of customer service. Retail, phone based, or something in between will allow them to add value and hit the ground running.

Familiarity with a Customer Relationship Management (CRM) package would be a plus. Superior skills using the Microsoft Office suite would also be a plus

Typical Workflow

The Role of an SDR is to connect with prospects and customers, allow the connection to be via phone, email, text, or other. The connection will result in pre-qualification and / or qualification of that contact for future development.

The SDR will use a series of touches to connect. Electronic Marketing, Direct Mail Marketing, Phone Follow Up, and other tools will be used to aid in the connection. The SDR is expected to add value in helping to design these campaigns in local and regional areas as well as the theme and tone of the campaign.

The SDR will have a goal develop relationships with these connections that can result in initial sales and repeat sales. The SDR will qualify accounts to be handed over to the Account Management Team as well as developing the sales relationship with other accounts. There will be times when the relationship develops to the point of allowing the SDR to quote products or services directly to the account.

The SDR will be measuring on:

• # of new connections from account NOT in the DXP database (developing net-new accounts)
• # of new connections from account IN the DXP database (adding depth of existing accounts)
• Sales Volume and Margin
• Special Quarterly incentives based on promotions, marketing, etc.

DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.

DXP offers a comprehensive benefits package including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. EOE/M/F/D/V

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Hybrid remote
• In-person

Work Location: In person

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