Job description

Role: Service Billing Coordinator Focus: Service Projects & Collections

Department: Service & Operations

Classification: Non-Exempt

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Reporting Relationship

Position Reports To: Service Operations Manager

Positions Supervised: None

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Positions Purpose

The billing coordinator will work as part of a service team to effectively execute administrative duties associated with running a mechanical service company. While ensuring that the internal and external customer experience is best in class. The customer comes first and is at the center of everything we do.

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Qualifications

To perform this job successfully, this individual must be able to perform each essential duty satisfactorily while communicating effectively. The requirements listed below are representative of the knowledge, skill and ability required of the Mtech-Icon Service Billing, Projects, & Collections Coordinator. Reasonable accommodations to enable individuals with disabilities to perform the essential functions are available.

Focused Responsibilities

Service Billing & Project Specialist

• Create invoices in a timely manner, while ensuring the invoice is accurate in description and price for all service projects and electrical work orders.
• Assist in answering customer concerns over invoices and work with service manager and project managers when needed
• Work in and set up third party billing systems while also keeping us compliant in them.
• Review all returned invoices from the accounting department in a timely manner
• Resolve any discrepancies with team members concerning description, and other pertinent information
• Track warranty calls in unison with service coordinators
• Build and maintain relationships with external and internal customer

Focused Responsibilities (continued)

• Set up and track service projects over $25k in the job module from start to completion
• Create cost of completion spreadsheet for use in monthly job review while working closely with Project Managers to ensure accuracy
• Assist in obtaining invoices needed for capturing revenue or closing out jobs
• Assist Project Managers & Purchasing in researching
• Issue credit on an as need basis

Collections

• Build relationships with our customers to aid in the collection process
• Proactive communication to verify invoices have been received the week they are sent
• Run and maintain weekly aging report
• Service liaison to Accounts Receivables for any collection research

Role Responsibilities

• Work with client experience team by communicating with clients through our client service portal
• Assist with internal audits
• Back up service billing and forecasting specialist when needed.
• Back up purchasing as needed

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters during a normal business day. The position will work in an office environment.

The above job description covers the principal duties and responsibilities of this job. However, this role description is not a complete listing of all miscellaneous, incidental, or other duties which may be required of the Service Billing and Project Specialist

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Round Rock, TX 78664: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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