Marmon Link

Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.

Reporting directly to the Advanced Technical Support Delivery Manager, the position provides advanced troubleshooting and technical support for Marmon Foodservice Technologies brands. We are the friendly confident advanced technicians who know equipment and leverage this knowledge to keep the busiest kitchens and convenience stores in America up and running.

The primary responsibility of this position is to assist kitchen equipment, beverage, dispense, and frozen users with troubleshooting and self-repairing a variety of hot and cold equipment. The position utilizes updated equipment manuals, training presentations, troubleshooting guides, technical support checklists, required parts lists, spare parts, accessories price lists, technical documents, and technologies to diagnose and trouble shoot. This position provides a daily environment where the knowledge transfers to the customer, field service technician, and positively builds the Marmon Link brand.

• Coaching callers with equipment programming, calibration, and other necessary details to assist with diagnosis and repair, with the goal of a phone fix and/or self-help tools available on the website.
• In cases where a self-repair is not possible, it is critical to take clear and descriptive notes to help prepare a field service technician for success.
• A good knowledge of equipment operation, electrical wiring, refrigeration and how to communicate step-by-step processes.
• In addition to knowledge, our team has a passion for excellence, outstanding communication, organizational skills, agility, and the ability to readily resolve equipment issues via the phone.
• Read, interpret wiring diagrams, schematics, and equipment parts breakdown.
• Other duties assigned by management.

Required Qualifications, Skills/Competencies

• Vocational training, certificate or Associate degree in Electronics or Refrigeration 2+ years’ experience with industrial equipment, call center experience and/or significant breadth of Marmon Foodservice Technologies brands. HVAC experience preferred.
• Strong written and verbal communication skills. Effectively and professionally answering 30-40 customer calls / emails per day.
• Ability to learn through a variety of training formats (in-person, on-line, webinar, reading schematics and manuals etc.).
• Team player with a positive attitude.
• Bilingual in Spanish or French a plus.
• Willingness to embrace new technologies, ideas, and solutions to improve the customer resolution.
• Proficient in computer skills with the ability to type 40+ WPM.
• Ability to remain calm in a fast-paced environment and stressful situations.
• Foodservice industry experience preferred.
• Experience with customer relationship management software a plus.

All Employees:

• Follow established policies and procedures as outlined in Marmon Foodservice Technologies’ Quality Manual and associated documents.
• Participate in quality assurance and business improvement activities, including training and improvement projects as defined by the organization.

Working Conditions: Work is performed largely in office environments. Hours of work will generally be during regular business hours with at least 40 hours a week but may vary according to special projects, deadlines, or other concerns. Occasional travel (domestic and international) approximately 10-15% will be required. 40-lb load lifting is an occasional task associated with prototyping and testing, but it may be assisted or modified per below. Power tool usage is also associated with prototyping and testing, and training on safe and best practices can be available as necessary, or accommodations may be made per below.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law .

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.