Opportunities with Reliant Medical Group. When you join Reliant, you’ll be part of a community-based, multi-specialty, physician-led medical group. Everyone works collaboratively on a common purpose: improving the quality, cost and experience of health care. With the resources of a global health organization - Optum - behind us, we’re at the forefront of value-based care. Supported by a patient-centric business model - integrated care teams focus on the best patient care, rather than volume. Here, you’ll contribute to an exceptional patient experience. Discover a place where you can help shape the future of health care and do your life’s best work.(sm)

Supervises assigned employees and activities for the efficient administration of medical office activities. Coordinates a broad range of functions including patient billing, registration and scheduling, electronic medical record (EMR), budget, etc. Provides administrative support services and other related duties. Assists in the implementation of new Integrated Behavioral Health Program in partnership with the Site Chief, Practice Manager and Director.

Primary Responsibilities:

• Supervises and mentors Patient Service Specialists (PSS)
  • Manages schedules to ensure coverage
  • Approves/Denies PTO based on department coverage needs
  • Ensures PSS duties are covered and completed in a timely manner
  • Completes annual reviews
  • Processes PSS payroll and ensures accuracy
• Scheduling
• Prior authorizations
• Mailings, faxing (sending and receiving), in basket management
• Resolves discrepancies as needed
• Monitors a variety of reports to ensure duties are completed
• Creates and maintains prover/prescriber schedules in Epic (Templating)
  • Assists with updating and creating workflows to ensure smooth running of department
  • Assists in recruitment process
  • Obtains and maintains Epic Super User status in order to educate and train others
  • Assists and responds to patient concerns/complaints
  • Act as primary operations support for various groups
  • Onboarding and department orientation
• Ensure new employees are introduced and trained in various applications to be able to be successful in a virtual or hybrid model of care
  

This will be a hybrid position. While there is opportunity to work from home, frequent visits to various offices will be required. Offices are located across Framingham, Southborough, Milford, Westborough, Shrewsbury, Worcester, Webster, Auburn, Holden (all MA).

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Associates degree or 3+ years of relevant experience
• Experience with various software applications such as Microsoft Excel, Word, Outlook, etc
• Experience with EPIC
• Knowledge of medical technology and medical coding
• Ability and willingness to work in offices located across Framingham, Southborough, Milford, Westborough, Shrewsbury, Worcester, Webster, Auburn, Holden (all MA) as needed
  

Preferred Qualifications:

• Experience managing direct reports; experience onboarding new hires
• Demonstrated leadership ability that includes problem solving skills and the ability to communicate via written reports
• Demonstrated excellent organizational, interpersonal, team building and communication skills
• EPIC superuser status
  

Careers at OptumCare. We're on a mission to change the face of health care. As the largest health and wellness business in the US, we help 58 million people navigate the health care system, finance their health care needs and achieve their health and well-being goals. Fortunately, we have a team of the best and brightest minds on the planet to make it happen. Together we're creating the most innovative ideas and comprehensive strategies to help heal the health care system and create a brighter future for us all. Join us and learn why there is no better place to do your life's best work.(sm)

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.